We're here to help. Reach us by email or phone, or check the common questions below.
Replies within 24 hours, Monday to Friday.
Calls and WhatsApp accepted during business hours.
When you email us, include your store name, the branch in question, and any order number we should look at. It helps us answer quickly.
When you email us, include your order number (if you have one) and the store you ordered from.
Visit stores.shopinn.co.ke and follow the partner application flow, or email support@shopinn.co.ke to be put in touch with onboarding.
Open the Shopinn Merchant app, tap Forgot password on the sign-in screen, and follow the email link. If the email never arrives, write to support@shopinn.co.ke from the address registered on your account.
Once the order is Ready for Pickup, tap it in the Shopinn Merchant app. If your branch uses Shopinn Logistics, choose a drop-off station; if your branch handles its own deliveries, tap Dispatch for Delivery to send a rider.
In the bargain chat, agree on a price, then tap Issue coupon. The customer receives a one-time code valid for 30 minutes, scoped to the product, branch, and that specific customer.
Funds move to your wallet's on-hold balance when the order is picked up for delivery and are released once the order is marked complete. Auto-disburse, if enabled, then transfers them to your payout method.
Email support@shopinn.co.ke with the order number. Our support team will review the rider or pickup-station logs and respond with next steps. Please don't cancel the order yourself once it's past Ready-for-Pickup — that stage belongs to logistics.
Use the contact form to send our team a detailed message — we read every one.
